Media Links Online would like to reassure you that we expect no change in the services we provide to you. Our whole workforce is now working remotely with full access to all of our systems and facilities.
Our aim is to maintain our normal business hours, with extra hours as needed, doing our utmost to protect the team whilst ensuring all of our services are operational.
We realise your website and online business services that we provide you with are critical to your customer communication at this time. With this in mind we will continue to offer you the best service possible during this time. Keeping your sites and services running 24/7 is our priority.
Please contact us if you have any queries or need assistance in how to update your website. It is really important to make sure your customers have the most up to date information about your services and that you are still open for business.
Whilst working remotely we would like to ask that all clients use our support email address: firstname.lastname@example.org for all of your requests. Each email is entered into our ticketing system and will allow us to keep track of information whilst working remotely.
If you would prefer to speak to a member of the team, please ask for a call back via our support email and include your preferred contact telephone number. We will endeavour to get back to you to discuss any requirements you may have.
Finally, we want to thank you for your cooperation, understanding and patience during these uncertain times. This will assist us in making sure we can continue to give you the best service possible at this time.
Stay safe and look out for those around you.
On behalf of everyone at Media Links Online